1. Provider
ckinetibx.com, PE, EDRPOU 76202362, 7/11 Khreshchatyk Street, Business Center Horizon, 4th Floor, Kyiv, 01001, Ukraine. Email admissions@ckinetibx.com, phone +380 974 181 3042 (Law of Ukraine “On Electronic Commerce” No. 675-VIII).
2. Cancellation and 14-day withdrawal
You may cancel before the start date for a full refund of all amounts paid. For distance purchases you may withdraw within 14 calendar days of concluding the contract if the training is not fully performed (Law No. 1023-XII); where training began at your express request, we deduct the proportionate cost of sessions already delivered. Notify admissions@ckinetibx.com or +380 974 181 3042.
3. Refunds after the start date
- Refund = amount paid − value of sessions delivered − third-party costs (e.g. exam fees) disclosed before purchase.
- Missed sessions are not refundable.
- We refund in full if we cancel and offer no suitable alternative.
- Approved refunds are paid within 14 calendar days to the original payment method.
4. Instalments and transfers
Instalment plans are provided by payment partners under their own terms; cancelling does not end your obligation to that partner. You may transfer your place or defer once free of charge if you tell us at least 5 calendar days before the start date.
5. Complaints and appeals
Write to admissions@ckinetibx.com or call +380 974 181 3042; we reply within 30 calendar days. You may also appeal to the State Service of Ukraine for Food Safety and Consumer Protection and/or the courts under Law No. 1023-XII.